Privacy Policy

Effective Date: [Insert Date]
Website: www.radhya.store
Email: radhyastore2025@gmail.com
Business Address: 192, Chittaranjan Avenue, Kolkata – 700007
Business Entity: Nikhil Jhunjhunwala HUF

Radhya Store (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website www.radhya.store. By accessing or using our services, you agree to the terms outlined below.

1. Information We Collect

When you shop with us or create an account, we collect the following personal information:

  • Full Name

  • Shipping Address

  • Contact Number

  • Email Address

  • Payment information (handled securely via Razorpay — we do not store card or banking data)

We only collect information necessary to process your order and deliver your products.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order status and delivery updates

  • Send transactional messages (e.g., via WhatsApp)

  • Provide customer support

  • Improve our services and website functionality

  • Comply with legal and tax obligations

3. How We Share Your Information

Your data is shared only with trusted service providers to fulfill your order and operate our website:

  • Payment Gateway: Razorpay (for secure transaction processing)

  • Shipping Partners: DTDC, India Speed Post (to deliver your order)

  • Messaging: WhatsApp (for order updates)

We do not sell, rent, or trade your data to any third parties for marketing purposes.

4. Account & Access

Users may create an account on our website to track orders and access their purchase history. Guest checkout is also available. You may request deletion or correction of your account and data at any time by contacting us.

5. Cookies & Analytics

We do not use cookies for behavioral tracking. However, basic cookies may be used for cart functionality.
We use Google Ads to advertise and may collect limited, anonymized data through those platforms.

6. Communications

We may send important updates or order notifications via WhatsApp. We do not send newsletters, promotional emails, or SMS marketing messages.

7. Data Security

We take reasonable steps to protect your data using secure technologies. However, no internet transmission is 100% secure. Please ensure you protect your login credentials.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from minors.

9. Your Rights

You may:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Request deactivation of your account

Please email us at radhyastore2025@gmail.com for any data-related concerns.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is used, you can contact us:
📍 Address: 192, Chittaranjan Avenue, Kolkata – 700007
📧 Email: radhyastore2025@gmail.com